|But so pretty?|
After seeing some reviews floating around the blogosphere, I got interested in Two Horse Tack. They purported to provide high quality beta biothane tack in vibrant colors. I specfically wanted a grooming halter--I clip a lot of horses in the winter and an adjustable grooming halter that is easy to both clean and recognize would be fantastic. I went to the website to place my order.
I thought the price was a little high at $28 + $6 shipping for a single grooming halter that went in a flat rate envelope, but hey, I wanted the product and I could definitely justify the cost/benefit ratio because I could also clip client horses in it. I checked their product sizing guide and found it rather user-unfriendly. They prefer you don't measure and just want you to go by company guidelines.
And then I waited. It took it's time getting to me--I guess not unusual for a semi-custom item and I have no idea what their wait list is like. When it finally came, I took it out to the barn to try on Courage.
Yeah... never going to fit. That was it's largest adjustment and it wasn't any closer to fitting on Prisoner, who is a chiseled 15.2 and even smaller than Courage.
Out of curiosity, we ended up putting it on Pandora, Alyssa's 13 hand Quarter pony, and it did fit on her on the largest hole.
Obviously, not going to work.
I immediately contacted Two Horse Tack via email.
|And if the headstall goes up, the nose might not fit.|
Again, I replied promptly to try and at least get an answer to what size I should have ordered in the first place. I mean, if cob is this tiny, does my cob size horse actually need oversize? Are there measurements or something I can check?
I finally (more days later) get an email with a 20% off code, which means I could reorder the same product in what may or may not be the correct size and still pay full shipping. It would cost me $30 on top of the $34 I'd already spent and I had no reason to believe that the sizing would be any better and no comparison of any kind that made sense. One data point can't be extrapolated. Plus, the service rep was still not answering any useful questions or even referring me to someone who could. Nothing.
Needless to say, I decided to cut my losses. It really is a nice product and I wish it had worked, but the customer service was useless and at that rate, I was looking at what would be a minimum $64 grooming halter and more likely a $94 halter if the next size I chose at random didn't work.
As such, unless you already have a piece of their equipment to get sizes from, I wouldn't buy from Two Horse Tack. It's not that the product is so bad--it's that the sizing makes no sense and the customer service is that bad. There's no way around it.