|also this picture is awesome|
That's why I accept it when a call back is slow or an appointment is late and it's why I generally put up with things I would NEVER be ok with in the non-horsey world.
But at the same time, good business practices apply across all worlds and if I'm paying good money for a service, I want to actually receive the service.
|and now he gets lunged hard before every farrier appointment|
So where do you draw the line? What levels of tardiness, non-communication, or other less-savory business practices do you put up with in the horse world that you would not accept from a normal business person?